Privacy Policy

Effective Date: 01/04/2025

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform ("the Service"). Your privacy is important to us, and we are committed to protecting your personal data.

1. Information We Collect

We collect several types of information to provide and improve our services:

a. Personal Identification Information

Name
Email Address
Phone Number
Profile Picture (optional)
User Role (e.g., USER, POLICE, AMBULANCE, etc.)

b. Location Data

Real-time GPS coordinates (latitude and longitude)
Location timestamps

📍 Note: Location tracking is used for safety, route optimization, and emergency services.

c. Incident Reports

Title, description, and type of the incident
Location and severity
Media files (images/videos)
Date and time

d. Device & Usage Data

IP address
Browser type and version
Access times and pages viewed

2. How We Use Your Information

To provide and maintain our services
To record and analyze incident reports
To verify reports via authorized personnel (e.g., police or ambulance staff)
To notify users and emergency responders
To show incident and safety statistics
To improve route recommendations and area safety mapping
To respond to help messages or emergency contact requests

3. Sharing Your Information

We do not sell your personal data. However, your information may be shared in the following scenarios:

With Verified Emergency Responders: Such as Police, Ambulance, or Carrier staff to respond to incidents or emergencies effectively.
With System Administrators: For moderation, verification of reports, and system maintenance.
With Legal Authorities: When legally required to comply with applicable laws, such as in response to a subpoena, court order, or government request.
With Media Outlets: Anonymized and/or selected incident data (e.g., type, location, time, media) may be shared with trusted media partners for the purpose of raising public awareness, reporting on safety trends, or promoting transparency — but only when it does not compromise individual safety, identity, or legal proceedings.
With Third-Party Services: Strictly for analytics, security, and performance monitoring — in compliance with this privacy policy and applicable laws.

⚠️ We will never share personally identifiable information (such as your name, contact details, or precise GPS location) with media houses unless explicit consent is given or it is required by law.

4. Data Storage and Security

We store your information securely in a PostgreSQL database. We use best practices to protect your data, including:

Secure password hashing
Role-based access control
Encrypted data transmission (HTTPS)
Regular audits and updates

5. User Rights

You have the right to:

Access your personal data
Correct or update inaccurate information
Request deletion of your data
Withdraw consent for location tracking or reporting

To exercise your rights, contact us at [].

6. Children's Privacy

Our services are not intended for individuals under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify users via in-app notification or email.

8. Contact Us

If you have any questions about this Privacy Policy, contact us at:

📧 Email: []
🏢 Address: [P.O Box 190-50100, Kakamega, Kenya]